Payment Information

Payment Information

1. Accepted Payment Methods
We accept the following secure payment options:

Credit/ Debit Cards
✅ Visa | Mastercard | American Express | Discover
✅ JCB (International Orders)

Digital Wallets
✅ Apple Pay | Google Pay 

Alternative Payments
✅ Shop Pay (Installments Available)

2. How to Pay
Add items to cart → Proceed to Checkout.

Select payment method → Enter card/ digital wallet details.

Review order → Confirm shipping & billing address.

Complete payment → Receive order confirmation via email.

3. Security & Privacy
🔐 PCI-DSS compliant – All transactions are encrypted.

🛡️ Zero Liability Protection – Fraudulent charges will be refunded.

📧 Email alerts for unusual activity (e.g., high-value purchases).

4. FAQs
Q1: Why was my card declined?
▸ Insufficient funds | Incorrect CVV/ZIP code | Bank security block.

Q2: When will my refund be processed?
▸ 3-5 business days for card refunds | Instant for PayPal/Wallets.

Q3: Do you store my card details?
▸ No – We use tokenization (e.g., Stripe) for recurring payments.

Q4: Sales tax calculation?
▸ The price on our website already include sales tax, so there won't have sale tax for you.

5. Need Help?
📞 Phone Support: +1 (840) 242-9361 (Mon-Fri, 9AM-6PM EST)
✉️ Email: info@sierralamp.com
💬 Live Chat: Click the icon at the bottom right (Mon-Fri, 9AM-6PM EST).